Contact us#
| Topic | Address |
|---|---|
| Technical support, account and billing questions | destek@ejocloud.com |
| Personal data requests (KVKK) | kvkk@ejocloud.com |
Before you send a request#
- Have a look at Troubleshooting and the FAQ.
- Check the failed deployment's log and the readiness card on the environment page.
Include in your request#
To help us solve the problem faster:
- Your organization's address, for example
acme.ejocloud.com. - The link or name of the deployment, environment or agent involved.
- The error message you see, in full.
- When the problem started and what you changed around that time.
- For agent problems, how the agent was installed (Kubernetes, Docker or SSH) and the relevant part of the agent logs.
Warning: Do not include passwords, tokens, private keys or secret values in your request. When you share logs, make sure these values are not visible.
Account and billing requests#
Send requests about payment links, plan changes or organization ownership from the organization owner's e-mail address. Payment links are only sent to that address. See Plans and billing.
Data protection (KVKK) requests#
To use your rights under the Turkish Personal Data Protection Law No. 6698 (KVKK), such as access to, correction or deletion of your data, write to kvkk@ejocloud.com. The data controller, retention periods and your rights are described in the privacy notice on the signup page.