Plans#
| Plan | Price | User limit |
|---|---|---|
| Community | Free | 4 users |
| Team | 1,490 TL/month + VAT, per organization | 25 users |
One payment covers 30 days of Team; the current amount is shown on the payment page.
Beta: During the beta every organization that has not paid uses the Team plan for free. The owner is e-mailed at least 30 days before the beta ends. Without a payment the organization returns to Community; no data is deleted and deployments keep running.
Prerequisites#
- Access to the organization owner's e-mail address. Payment links are sent to that address only.
Upgrade to Team and pay#
Payments are taken through PayTR.
- Open the payment link sent to the organization owner's e-mail. It looks like
https://ejocloud.com/billing/acme?t=.... If you do not have a link yet, write to destek@ejocloud.com from the owner's e-mail address. - The page shows your organization, plan, the end of the paid period and your recent payments.
- In Billing and payment details, enter a full name or company, an address and a phone number.
- Press Pay and enter your card details in PayTR's secure form.
- When it is done, the result appears on the same page. Once the payment is received, your Team plan is updated and you get a confirmation e-mail.
Note: Your card details never reach EJO Cloud; the payment is taken on PayTR's page. The invoice is sent separately.
If the payment does not go through, nothing is charged and you can try again.
Renewal#
The Team plan does not renew automatically, and your card is never charged by itself.
- Before the paid period ends, the organization owner gets a reminder e-mail with the payment link.
- To renew, pay again on the same payment page.
- Paying early never loses days: the new period is added to the end of the current one.
When the period ends#
- After the period ends, the plan keeps working as Team for a short grace period. The payment page and the reminder e-mail show when it ends.
- If it is not renewed within the grace period, the organization goes back to the free Community plan and the user limit drops. The owner gets an e-mail about it.
- Your data is not deleted, and your deployments are never stopped because of billing.
- You can switch back to Team at any time with the same payment link.
On Community, when the user limit is reached, no new users can be added. See Users and roles.
Common situations#
| Situation | What to do |
|---|---|
| "This payment link is not valid." | Use the link in the latest e-mail you received. |
| "The payment provider cannot be reached right now." | Try again in a moment. |
| "Your payment is being confirmed." | The page refreshes by itself; wait. |
| The payment link e-mail did not arrive | Check your spam folder, then write to destek@ejocloud.com from the owner's e-mail address. |